Remote Director of Customer Success Account Management Job in Maine, United States Microsoft

Who you are

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
• 3+ years people management experience
• Project Management Institute (PMI) or equivalent Project Management certification
• Prosci or equivalent certification
• Master's Degree preferred with 10+ years relevant experience
• 5+ years relevant work experience within customer industry

Desirables

• Computer Science
• Coaching
• Consultation
• Customer Retention
• Customer Success
• Customer Support
• Escalations Management
• Executive Relationships
• Sociology
• Technology Trends

What the job involves

• Lead by example in managing executive relationships with key customers and partners, ensuring value recognition
• Coach team members on technical and industry knowledge development while staying current with Microsoft technology trends
• Oversee the creation and delivery of strategic roadmaps and Customer Success Plans to drive growth and customer retention

Application process

• Microsoft will accept applications for the role until October 10, 2024. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.