Remote Director of Customer Success Account Management Job in Massachusetts, United States Microsoft

Who you are

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• 5+ years relevant work experience within customer industry
• 3+ years people management experience
• 3+ years experience managing a consumption portfolio

Desirables

• Project Management certification
• Prosci or equivalent certification
• 15+ years varied relevant experience

What the job involves

• Lead and coach teams to deliver customer success through empowerment and accountability.
• Establish and maintain executive relationships with key customers and partners.
• Drive customer adoption and usage of Microsoft products and services.

Application process

• Applications are accepted until October 10, 2024