Remote Director of Customer Success Account Management Job in Nevada, United States Microsoft

Who you are

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
• 3+ years people management experience
• 3+ years experience managing a consumption portfolio
• Prosci or equivalent certification
• Project Management Institute (PMI) or equivalent Project Management certification
• 5+ years relevant work experience within customer industry

Desirables

• Customer-obsessed
• Risk-taker
• Innovative
• Collaborative
• Technically adept
• Strategic thinker

What the job involves

• Lead and model customer success efforts, ensuring value recognition and addressing potential issues
• Guide and coach team members to support customer adoption and usage of Microsoft products and services
• Mobilize resources to identify and resolve blockers, drive growth, and deliver strategic roadmaps aligned with customer success plans

Application process

• Microsoft will accept applications for the role until October 10, 2024.