Remote Director of Customer Success Account Management Job in Rhode Island, United States Microsoft

Who you are

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
• Additional Or Preferred Qualifications
• Bachelor's Degree in related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
• 5+ years relevant work experience within customer industry
• 3+ years people management experience
• 3+ years experience managing a consumption portfolio
• Project Management Institute (PMI) or equivalent Project Management certification
• Prosci or equivalent certification.

What the job involves

• Manage and coach a team to deliver customer success through empowerment and accountability.
• Lead customer relationship management by anticipating issues, expanding relationships, and identifying cross-sell/upsell opportunities.
• Advise customers on Microsoft technology trends, guide resource mobilization, and drive conversations to align customer objectives with Microsoft’s portfolio.

Application process

• Microsoft will accept applications for the role until October 10, 2024