Remote Director of Customer Success Account Management Job in Tennessee, United States Microsoft

Who you are

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
• 5+ years relevant work experience within customer industry
• 3+ years people management experience
• 3+ years experience managing a consumption portfolio
• Project Management Institute (PMI) or equivalent Project Management certification
• Prosci or equivalent certification

Desirables

• Strong leadership skills
• Excellent communication
• Detail-oriented

What the job involves

• Develop and deliver strategic roadmaps in partnership with key stakeholders and executives
• Leverage Microsoft delivery management methodologies, processes, and tools
• Lead executive escalation management and communications

Application process

• Microsoft will accept applications for the role until October 10, 2024.