Remote Director of Customer Success Architecture Job in UK GitHub

Who you are

• Several years leading technical customer success, customer engineering, or professional services teams in a director capacity within a SaaS Company
• Demonstrated ability to manage regionally distributed teams within Europe while aligning globally with senior leadership
• Experience working in the software development or DevOps domains
• Ability to travel approximately 25% as needed

Desirables

• Knowledge or experience in DevOps, DevSecOps deployments or CI/CD tools
• Experience working in the software development application software security or CI/CD domains
• Experience guiding enterprise organizations through transformational change in technical domains.
• Experience with executive stakeholder management and a strong executive presence

What the job involves

• Build and manage a team of Customer Success Architects dedicated to customer outcomes.
• Mentor and lead the team of CSAs, addressing issues and improving customer relationships.
• Help customers achieve business outcomes related to software development lifecycle, DevOps, innersource, code analysis, security, product strategy, and enablement.