RemotevilleRemote Director of Retention Job in London, UK PetLab Co.
Director of Retention PetLab Co.
£80000 - £120000
Driving ResultsKey Performance IndicatorsLTVPerformance MetricsRetention StrategiesSMSStrategic Thinking
Mid-level (3-4 years) - Senior (5-8 years)
LondonUK
We’re PetLab Co. A company built for pet owners, by pet owners.
150+ employees
D2C
Open for applications
Role
Who you are
- Have 7-10 years of experience in DTC retention with hands-on and team leadership abilities
- Be data-driven and adept at analyzing performance metrics to inform strategies
- Thrive in a high-velocity, high-growth environment with a drive for excellence
Desirables
- Strategic Thinker
- Results-Driven
What the job involves
- Lead retention efforts to maximize customer LTV across multiple channels
- Innovate and execute effective retention strategies to drive higher cross-sells, up-sells, and renewals
- Collaborate with teams to optimize retention tactics and minimize customer churn
Application process
- Submit CV and cover letter
- Phone screening
- Interview with hiring team
Company
Company mission
PetLab Co. is dedicated to maximizing the health and well-being of every pet by providing safe, natural, and effective products supported by rigorous research and total transparency.Company benefits
- 28 day holiday
- Health insurance
- Life assurance
- Pension
- Gym pass
- Career growth opportunities
Company values
- Community
- Innovation
- Transparency
- Safety