Email/SMS Marketing & Retention Specialist
Skills
CCopywritingCustomer Relationship ManagementDTCEnglishKlaviyoMarketing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience running retention programs for 8- and 9-figure DTC brands
- Strong expertise in Email and SMS marketing
- Deep experience with ESPs such as Klaviyo and Postscript
- Excellent client communication skills
- Ability to handle C-suite conversations confidently
- US-based or available to work US hours
Nice to have
- Hardworking
- Hungry to grow
- Ambitious
- Exceptional communicator
- Strategic thinker
Day to day
- Lead retention strategy and hands-on execution for high-growth DTC brands
- Build and optimize email and SMS programs using platforms like Klaviyo, Postscript, and Attentive
- Communicate clearly with C-suite executives and top-tier clients to guide retention performance
Hiring process
- Share your largest annual revenue account managed directly
- State how many 8- and 9-figure brands you've worked with
- Rate your Klaviyo skills
- Rate your copywriting skills
- Rate your data analysis skills
- Rate your ability to handle C-suite questions on the fly