End User Computing I, Service Desk
Skills
TrainingContinuous ImprovementEnd User TrainingMacMicrosoft 365PeripheralsService Desk
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree or equivalent education and work experience
- Up to 2+ years of relevant experience with a bachelor's or equivalent
- Customer-first mindset with strong problem-solving abilities
- Ability to prioritize and manage multiple requests in a fast-paced environment
- Clear written and verbal communication skills
- Attention to detail and commitment to process adherence
- Team-oriented with a continuous improvement mindset
Nice to have
- Customer-focused
- Detail-oriented
- Team-oriented
- Adaptable
- Process-driven
Day to day
- Serve as the first point of contact for IT support through phone email chat and ticketing systems.
- Diagnose troubleshoot and resolve common hardware software and network issues with a customer-first approach.
- Log prioritize and track incidents in ServiceNow while escalating complex problems to Tier 2/3 teams and supporting devices tools and access needs.