End User Support Technician
Skills
Computer ScienceAnalytical SkillsFundamentalsMacPeripheralsSAP FITechnical Documentation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience supporting desktop, laptop, and mobile hardware in a business environment
- Strong working knowledge of Windows 11 macOS iOS and Android
- Understanding of networking fundamentals including TCP/IP Wi-Fi and VPN connectivity
- Hands-on experience with hardware troubleshooting and peripheral setup
- Ability to follow technical documentation procedures and OEM guides
- Strong analytical and problem-solving skills
- Prior knowledge or experience working with ServiceNow is a plus
- Excellent communication skills and a customer-focused approach
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Day to day
- Provide frontline technical support for employees across the organization.
- Prepare, image, configure, and deploy Windows and macOS devices for new hires and existing users.
- Maintain asset records, manage inventory, and coordinate repairs to keep devices operational.