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Enterprise Customer Success Engineer
Skills
DevopsAccount ExecutivesAdoptionCustomer Relationship ManagementEnglishPortuguesePresentation Skills
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience in technical consulting technical customer success or a similar customer-facing technical role
- Extensive experience in software development QA IT DevOps ML or related IT fields
- Hands-on knowledge of AI and LLMs in software development
- Strong verbal and written communication skills in English and the local language
- Exceptional presentation skills for product demonstrations
- Ability to identify and address technical and business challenges in software development tooling
- Ability to explain technical concepts to customers of all technical backgrounds
- Comfort in a fast-paced dynamic working environment
- Experience working in or with large software development teams
- Collaborative team-focused mindset with willingness to take initiative
- Self-direction and resourcefulness
- Ability to travel approximately 25% of the time
- Fluency in English plus Portuguese or Spanish
Nice to have
- Customer-focused
- Collaborative
- Self-directed
- Resourceful
- Technical advisor mindset
Day to day
- Work closely with Account Executives to support enterprise customers and drive successful post-sales outcomes.
- Guide customers in adopting JetBrains products through whiteboarding architecture discussions and helping remove technical and cultural barriers.
- Manage technical relationships across a portfolio of accounts while advocating for customer needs with Support Product Engineering and other internal teams.
- Recommend product enhancements and help present new product ideas to customers as a trusted technical advisor.