Remote Enterprise Customer Success Manager Job in London, UK Global Payments Inc.

Who you are

• Minimum 3 years experience in Customer Success or Account Management in the payments industry or technology-related industry
• Ability to navigate In-person solutions, Ecommerce Gateways, and the End to End payment cycle
• Build multi-layered relationships with key enterprise client contacts
• Respond to high-impact customer/product escalations in a manner that drives customer loyalty and advocacy
• Engage with and develop productive relationships with stakeholders at C-Suite level
• Data-driven and analytical approach to commercials, pricing, and contracting
• Knowledge of Fintech trends including Card Acquiring, Card Schemes, Local Payment methods, Open Banking, and the fast-changing payments landscape

Desirables

• Proven experience
• Analytical skills

What the job involves

• Manage large key Enterprise clients and ensure retention and growth of their business
• Deliver customer success by understanding and adopting new products and services
• Work closely with customers to understand their definition of success and use our products to support this goal
• Create and develop Account Plans to ensure customers benefit from the latest technology
• Provide client consultancy to optimize processing behavior using our tools.