Enterprise Customer Success Manager
Skills
Account ManagementAnalytical SkillsCard AcquiringCommercialsCustomer EngagementCustomer LoyaltyCustomer Retention
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 3 years experience in Customer Success or Account Management in the payments industry or technology-related industry
- Ability to navigate In-person solutions, Ecommerce Gateways, and the End to End payment cycle
- Build multi-layered relationships with key enterprise client contacts
- Respond to high-impact customer/product escalations in a manner that drives customer loyalty and advocacy
- Engage with and develop productive relationships with stakeholders at C-Suite level
- Data-driven and analytical approach to commercials, pricing, and contracting
- Knowledge of Fintech trends including Card Acquiring, Card Schemes, Local Payment methods, Open Banking, and the fast-changing payments landscape
Nice to have
- Proven experience
- Analytical skills
Day to day
- Manage large key Enterprise clients and ensure retention and growth of their business
- Deliver customer success by understanding and adopting new products and services
- Work closely with customers to understand their definition of success and use our products to support this goal
- Create and develop Account Plans to ensure customers benefit from the latest technology
- Provide client consultancy to optimize processing behavior using our tools.