How Remoteville checks and expires listings
Enterprise Customer Success Manager
Skills
Account ManagementAdoptionCustomer Relationship ManagementDefaultsExecutive RelationshipsPlaysProduct Adoption
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in enterprise Customer Success Account Management or a commercial AM role in SaaS
- Proven track record of owning and closing upsell and expansion revenue
- Experience managing complex multi-stakeholder accounts at senior level
- Strong commercial acumen with the ability to discuss ROI unit economics and business impact
- Structured written and verbal communication skills
- Ability to identify churn risk early and act quickly
- Data-driven approach using CRM and product data
- Collaborative mindset with strong internal and external relationship building
Nice to have
- Property management experience
- Travel-tech experience
- Hospitality SaaS experience
- Complex integrations exposure
- Salesforce familiarity
- Zuora familiarity
- Payments exposure
- High-growth environment experience
Day to day
- Own a portfolio of enterprise and strategic accounts and act as a trusted commercial partner to high-MRR customers
- Drive SaaS upsell and cross-sell opportunities with a structured pipeline and consistent cadence
- Lead executive relationships, run QBRs and EBRs, and collaborate closely with Sales RevOps and Product to improve retention and growth