Enterprise Customer Success Manager
Skills
Account ManagementAdoptionApplied Behavior AnalysisCustomer Relationship ManagementExecutive VisibilityNegotiationNonprofit Organizations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in SaaS Customer Success Account Management or other client-facing role with a high volume of clients
- Experience managing commercial conversations including renewals upsells and negotiations
- Strategic mindset with strong ownership bias for action and results
- High agency resourceful proactive and able to execute independently
- Strong relationship-building and communication skills with executive presence
- Able to navigate complex organizations and influence stakeholders
- Excellent CRM hygiene and documentation habits
- HubSpot experience a plus
Nice to have
- Strategic
- Commercially focused
- Relationship-driven
- High agency
- Resourceful
- Proactive
- Builder mindset
- Executive presence
Day to day
- Manage a portfolio of customers and own their long-term success with Motivity's platform.
- Coordinate multi-stakeholder projects across internal teams and external customer contacts to keep initiatives moving smoothly.
- Drive renewals retention expansion adoption enablement and risk management with a strategic commercially focused approach.