How Remoteville checks and expires listings
Enterprise Hardware Repair Field Engineer
Skills
Computer ScienceAnalytical SkillsComptia Server+Customer ServiceLeadershipProblem AnalysisService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum seven (5-7) years specific experience working with OEM data center hardware
- Successful prior field experience
- Solid technical aptitude
- Understanding of different OEM equipment
- Ability to work long and/or unusual hours while maintaining effectiveness
- Demonstrated experience providing customer service
- Proven ability to work independently
- CompTIA A+ and Server + preferred
- Must possess a valid driver’s license
- Must be able to assume an on-call status position
- Must be able to maintain regular working hours assigned
- Must be able to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies
- Must be able to pass customer background screenings
- High School Degree required
- Must be able to travel to client sites up to 75% of the time within a predetermined territory radius
Nice to have
- Certification from major vendors such as Dell, IBM, HP
- Bachelor's degree in related field or equivalent experience
Day to day
- Provide onsite system diagnostic and analytical support to customers within a geographic territory
- Respond to customers’ systems failures by way of hardware service, testing, diagnostic analysis, and systems analysis of hardware, storage area networks, and system configurations
- Available to respond to customer issues 24/7 and service all equipment regardless of product training within the designated service area