Account ManagementCustomer Relationship ManagementCustomer SatisfactionEmerging TechnologiesLead QualificationPresentation SkillsPresentationsQualitative AnalysisQualitative Research
Senior (5-8 years) -
MinnesotaUnited States
Changing the world through digital experiences.
37015+ employees
SaaS
Role
Who you are
Minimum 5+ years proven track record of field account management/account executive experience
Selling to fortune 500 customers
Consistent track record selling sophisticated Enterprise SaaS Solutions
Demonstrated experience crafting account/territory plan to exceed goals
Phenomenal Customer Acuity - experience assessing each customer's technology footprint, strategic growth plans, technology strategy, and the competitive landscape
Ability to generate 2.7X pipeline to quota through active prospecting
Ability to forge and maintain business relationships
Excellent communication and presentations skills
Outstanding customer service approach
Proven experience in using quantitative and qualitative analysis to assess customer relationships and make recommendations for each account
Ability to remain calm in a fast-paced work environment
Demonstrate thoughtful leadership in assessing problems/opportunities and recommending an approach to solving problems and pursuing opportunities
Ability to work successfully in a collaborative environment, partnering closely with all other organizations within Adobe
Strong understanding of Document Services, electronic signature, and SaaS-based technology
Steadfast curiosity and knack for generating creative ideas to bring value to customers
Experience in selling emerging technology
Desirables
Steadfast curiosity
Creative thinker
Hunter mentality
What the job involves
Prospect and close new strategic account customers
Drive product revenue in assigned territory to exceed quota targets
Build strong, lasting relationships with partners by understanding their needs and business objectives
Track, monitor and report performance for each partnership
Perform outbound contact to existing customers to sell additional services
Acquire and maintain a working knowledge of the complete capabilities of our service offerings
Convert customer problems into solutions
Maintain an active pipeline of forecasted opportunities to meet monthly, quarterly and annual quota objectives
Improve overall customer satisfaction in assigned customer accounts
Collaborate with various groups within Adobe (Product, Marketing, Finance and Engineering) to provide customer feedback and drive revenue opportunities in the region