Remote Enterprise Support Engineer Job in UK Atlassian

Who you are

• 5+ years of experience in Java support software services and system administration
• Experience with operating systems (Linux OS X Windows)
• Subject Matter Expert in multiple Atlassian products
• Identify knowledge opportunities with new technologies, multiply knowledge within team (Synchrony AWS Azure)
• Communicate as internal expert with customers at executive level on in-depth technical details progress and next steps
• Solve complex tickets summarise cause recommend solutions and escalate
• Be the customer champion by being the voice of the customer
• Assist global teammates in resolving long-running tickets
• Experience with networks and technologies (proxies load balancers LDAP Active Directory SSL)
• Understanding of application server technologies (Tomcat Apache WebSphere J Boss)
• Experience with SQL databases
• Experience in escalation handling
• Experience working with enterprise customers

What the job involves

• Provide advanced support and product expertise to largest customers by performing root cause analysis, debugging and troubleshooting
• Participate in customer-facing calls communicating progress updates, action plans, and resolution details
• Improve support capabilities, capacity, and quality for largest customers and work with team members globally

Application process

• Interviews and onboarding are conducted virtually