Entry Level Customer Service Associate
Skills
AccountingBookkeepingCustomer Relationship ManagementCustomer ServiceCustomer SupportFinanceHelp Desk Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum Associate’s Degree or 2 years of college in a business-related field preferred
- Basic understanding of tax accounting and audit principles
- Proficiency in computer and internet skills including Microsoft Office
- Strong written and verbal communication skills
- High commitment to customer service
- Ability to diffuse customer complaints
- Strict security and confidentiality of product and customer data
Nice to have
- Detail-oriented
- Collaborative
- Fast-paced adaptability
- Customer-focused
Day to day
- Provide responsive support to business and individual tax software clients through phone chat and email.
- Investigate moderate and complex customer issues using internal guides databases and support tools and escalate when needed.
- Accurately log interactions identify recurring problems and contribute to testing training and process improvement efforts.