How Remoteville checks and expires listings
Entry Level Customer Service Associate
Skills
AccountingBookkeepingCustomer Relationship ManagementCustomer ServiceCustomer SupportFinanceHelp Desk Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum Associate’s Degree or 2 years of college in a business-related field preferred
- Basic understanding of tax accounting and audit principles
- Proficiency in computer and internet skills including Microsoft Office
- Strong written and verbal communication skills
- High commitment to customer service
- Ability to diffuse customer complaints
- Strict security and confidentiality of product and customer data
Nice to have
- Detail-oriented
- Collaborative
- Fast-paced adaptability
- Customer-focused
Day to day
- Provide responsive support to business and individual tax software clients through phone chat and email.
- Investigate moderate and complex customer issues using internal guides databases and support tools and escalate when needed.
- Accurately log interactions identify recurring problems and contribute to testing training and process improvement efforts.