Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience. 

Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.

With products in over 70% of U.S. dealerships, Reynolds features the industry’s only Retail Management System. If you’ve ever purchased a vehicle at a dealership, there’s a good chance we had a hand in that transaction.

The Reynolds and Reynolds Company

To be a most admired, customer-driven organization with empowered associates who deliver superior products and results. 

Position Description

As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.

Training

Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in- depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.



Requirements

Must have reliable home internet with sufficient bandwidth for video conferencingBachelor&#039s degree or equivalent experienceMust be a self-starter with good time management skillsStrong written and verbal communication skillsExcellent customer service and organizational skillsAbility to build strong customer relationshipsMust have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five yearsAbility to travel, with overnight hotel stays, up to 50% during training period (approximately 6 months). After training, must be able to travel approximately 35% of the month

Benefits

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

 Medical, dental, vision, life insurance, and a health savings account 401(k) with up to 6% matching Company car for business and personal use Professional development and training Promotion from within Paid vacation and sick days Eight paid holidays Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.



Entry Level Customer Success Specialist

What the job involves