Entry Level Customer Success Specialist
Skills
BandwidthTrainingConference SupportCustomer Relationship ManagementCustomer ServiceCustomer SuccessCustomer Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree or equivalent experience
- Self-starter with strong time management skills
- Strong written and verbal communication skills
- Excellent customer service and organizational skills
- Ability to build strong customer relationships
- Valid driver’s license with limited violations
- Ability to travel up to 50% during training
- Ability to travel about 10% monthly after training
- Reliable home internet with sufficient bandwidth for video conferencing
Nice to have
- Self-starter
- Strong communicator
- Organized
- Customer-focused
- Relationship builder
Day to day
- Provide high level support to 30-50 automotive dealerships in a defined area
- Act as a consultant to help customers use purchased software to its full potential
- Deliver support on-site and via video conference while building strong customer relationships