RemotevilleRemote ERP Application Support Job in UK Epicor
ERP Application Support Epicor
£ -
2Nd Line IT SupportApplication SupportCrystal ReportsDatabase AdministrationDatabasesEnterprise Resource PlanningInfor Enterprise Resource PlanningSoftware UpdatesSystem SetupTechnical Application
Mid-level (3-4 years)
UK
We’re the essential partner to the world’s most essential businesses.
5650+ employees
Enterprise
Open for applications
Role
Who you are
- Previous experience in 2nd line application support
- Familiarity with Windows operating system and Windows Server 2012 onwards
- Experience in using SQL
- Strong problem solving analytical and communication skills
- Self-starter with the ability to work in a global team
Desirables
- Database administration
- Crystal Reporting
What the job involves
- Respond to client calls in a professional manner providing solutions and advice
- Resolve incidents raised by external customers at 2nd Line and liaise with 3rd Line development for problem resolution
- Review outstanding issues ensuring clients are kept informed of progress
- Follow procedures to troubleshoot client-server software application issues involving a variety of technologies
- Stay up-to-date with software updates to provide timely and accurate solutions to customers
Company
Company mission
We’re here for the hard-working businesses that keep the world turning. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we accelerate every customer’s ambitions, whether to grow and transform, or simply become more productive and effective. That’s what makes us the essential partners for the world’s most essential businesses.Company benefits
- Best-in-class training
- Continuous support and mentorship
Company values
- Innovative Solutions
- Customer-Centric
- Partnership
- Trust
Company HQ
AustinFounders
Amar Saini (Chief Technology Officer)