Remote Escalation Support Engineer Job in United States Wiz

Who you are

• Bachelor's degree in computer science Cybersecurity Engineering Mathematics Information Systems or the equivalent industry experience and certifications
• 5+ years of hands-on Technical Escalation Support experience in a Tier 2/3 environment or related customer-facing role
• 2+ years of experience with Deep technical and architectural knowledge for Security Networking and Cloud technologies (Azure AWS GCP)
• Experience writing reading and debugging code in one or more the following Java Python JavaScript or any other high level programming language
• Proficiency in SQL ability to compose basic queries leveraging joins across multiple tables on relational databases
• Proficiency with command-line tools and Linux operating system environments
• Experience with Kubernetes system virtualization on-prem and/or hybrid cloud computing cloud identity and security systems cloud monitoring and logging as well as local and cloud storage
• Familiarity with security frameworks or tools
• Skills to maintain rigorous case management ensuring thorough documentation and timely updates
• Ability to collaborate effectively with Engineering teams to drive architectural changes that enhance environmental stability
• Excellent written and verbal communication skills
• Fast learner natural curiosity and love of technology

Desirables

• Experience with DevOps technologies
• Familiarity with REST API's or GraphQL
• Knowledge of basic web technologies
• Understanding of networking fundamentals
• Understanding of relational databases

What the job involves

• Provide advanced technical support to global customers resolve complex issues and provide custom solutions for enhancing security frameworks
• Act as the primary point of contact for advanced troubleshooting and guidance on configurations and best-practices
• Collaborate closely with product and engineering teams to submit detailed bug reports provide product feedback enhance incident resolution and address service issues to improve product quality
• Serve as the subject matter expert on the core technologies within the Wiz product line providing unparalleled knowledge and expertise
• Spearhead process enhancements tool optimization and service delivery improvements that facilitate effective troubleshooting and remediation including advanced diagnostics
• Work closely with the Support leadership team to lead solution support engineer (SSE) ramp-up conduct technical screenings create technical documentations develop Knowledge Base strategy and build problem-solving guides