Experience Partner 2
Skills
Business DevelopmentCommunity EngagementCustomer ExperienceCustomer SuccessData AnalyticsDevelopment ProgramsPresales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4-6 years experience in consulting customer success or enterprise account management
- Experience with scoping delivery quality assurance and program growth
- Understanding of human-centered design best practices and approaches
- Ability to advise government stakeholders and manage client expectations
- Demonstrated commercial acumen and project or customer management success
- Strong interpersonal skills for internal and external relationship building
- Ability to manage multiple client relationships and competing priorities
- Self-motivated flexible problem solver
- Commitment to diversity of thought
Nice to have
- Trusted adviser
- Commercially astute
- Relationship builder
- Flexible problem solver
- Public service minded
- Consultative
Day to day
- Develop and manage strategic customer relationships across mid-tier government accounts.
- Serve as a trusted adviser on government CX public engagement communications consultation and digital services.
- Create and deliver presentations proposals program reviews and proactive guidance to improve customer outcomes.