RRemoteville
Direct Line Group logoDirect Line Group

External Automotive Claims Engineer

Skills
AudatexAutomobilesAutomotiveAutomotive EngineeringAutomotive RepairCorporate Financial ReportingFinancial Performance
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Previous work in Automotive industry as Motor Insurance Engineer or Vehicle Damage Assessor.
  • Minimum of NVQ3 in Automotive Repair or similar.
  • ATA VDA qualifications desirable.
  • Good understanding of Thatcham Escribe, Audatex software.
  • Knowledge of vehicle repair techniques and motor insurance claims processes.

Nice to have

  • Excellent customer service skills
  • Good communication abilities

Day to day

  • Provide inspection service and technical support to claims functions, inspecting vehicles within agreed timeframes.
  • Responsible for delivery of financial performance, meeting business and customer expectations.
  • Ensure customer experience is at the heart, treating customers fairly.
  • Utilize judgement to deliver excellent customer performance in line with company values and strategy.
  • Manage AD spend and identify, own, and manage risks involved in running the business.
  • Collaborate with colleagues and wider business to drive correct outcomes for customers.
  • Continuously develop to maximise potential in the role.