Field Service Engineer
Skills
Digital PrintingElectrical TroubleshootingField Service EngineeringOffset PrintingPrinter SupportPrintersPrinting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in a technical field or equivalent experience
- Experience servicing repairs and installations on wide format printing equipment or similar
- Proven experience in a customer-facing remote or field-based role
- Strong self-motivation and ability to work independently
- Excellent written and verbal communication skills in English
- Ability to explain technical information clearly and concisely
- Good problem-solving skills and initiative
- Working knowledge of MS Word Excel email and other common Office IT applications
- Networking operating system or IT skills desirable
- Willingness to travel across the UK and Ireland
- Valid UK driving licence required
- Valid passport and flexibility for occasional international travel
Nice to have
- Self-motivated
- Results-driven
- Independent
- Customer-focused
- Proactive
- Flexible
Day to day
- Provide technical service support to customers in the field, mainly across the UK and Ireland, with occasional travel to Europe.
- Repair and maintain customer equipment efficiently, including pre-installations and installations for wide-format inkjet printing systems.
- Deliver remote call pre-qualification and attempt remote fixes, while documenting issues and ensuring accurate call logging and closure.
Hiring process
- Apply now