Remote Field Service Technician Job in Exeter, UK Xerox

Who you are

• Good understanding of IT infrastructure
• Knowledge of desktop, server, printers and storage hardware and their components
• Ability to plan, organize and adapt to changing job tasks within own role
• Strong verbal and written communication skills
• Excellent customer facing, communication, interpersonal and presentation skills
• Strong analytical, logical and troubleshooting skills
• At least two years’ experience working in a customer facing IT support environment

Desirables

• Experience in a legal environment
• MCSA, MCSE
• Citrix CCA, CCP, CCE
• VMWare VCA, VCP, VCAP, VCIX, VCDX
• ITIL foundation
• IT-related degree
• Mitel accreditation

What the job involves

• Diagnose and resolve level 2 incidents within predetermined SLA’s
• Provide onsite and remote desktop and server support
• Build rapport with all new and existing clients to develop positive working relationships
• Proactively identify areas for improvement in conjunction with the Service Desk Manager and Service Delivery Manager
• Work as part of a team to implement/design new solutions