Field Service Technician
Skills
2Nd Line IT SupportCablingCustomer Experience ManagementField Service ManagementPrinting SolutionsServer SupportService Of Process
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Good understanding of IT infrastructure
- Knowledge of desktop, server, printers and storage hardware and their components
- Ability to plan, organize and adapt to changing job tasks within own role
- Strong verbal and written communication skills
- Excellent customer facing, communication, interpersonal and presentation skills
- Strong analytical, logical and troubleshooting skills
- At least two years’ experience working in a customer facing IT support environment
Nice to have
- Experience in a legal environment
- MCSA, MCSE
- Citrix CCA, CCP, CCE
- VMWare VCA, VCP, VCAP, VCIX, VCDX
- ITIL foundation
- IT-related degree
- Mitel accreditation
Day to day
- Diagnose and resolve level 2 incidents within predetermined SLA’s
- Provide onsite and remote desktop and server support
- Build rapport with all new and existing clients to develop positive working relationships
- Proactively identify areas for improvement in conjunction with the Service Desk Manager and Service Delivery Manager
- Work as part of a team to implement/design new solutions