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Field Support Engineer

Skills
Customer ServiceEngineeringField Service ManagementField SupportManagement SystemsMicrosoft ExcelPower Management
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree HNC ONC or related qualification in Electrical Engineering or Electronics Engineering
  • Minimum 3 years’ experience servicing and maintaining power management systems including PLC SCADA PME and networks
  • Proven field-based engineering experience with strong understanding of hardware and software components
  • Proficiency with diagnostic tools and software for troubleshooting PLC SCADA PME and network systems
  • Familiarity with industry standards and regulations related to power management
  • Excellent problem-solving analytical and interpersonal skills
  • Ability to work independently and manage time effectively
  • Valid driver’s licence and ability to operate field service vehicles
  • Eligibility to work in the UK

Nice to have

  • customer-focused
  • independent
  • analytical
  • self-motivated

Day to day

  • Service, maintain, and troubleshoot power management systems across client sites in the UK and Europe
  • Provide on-site technical support and quickly diagnose faults in hardware and software systems
  • Support installation and commissioning, deliver customer training, produce service documentation, and respond to emergency call-outs