Remote Financial Services Support Manager Job in UK Fimatix

Who you are

• Bachelor’s/University degree or equivalent experience
• 3-6 years experience in a customer/product support analyst role
• Background in Regtech/Fintech/Compliance is desirable
• Knowledge about application support procedures, concepts and other technical areas
• Basic Business knowledge/ understanding of financial markets and products
• Excellent problem-solving skills
• Excellent verbal and written communications skills
• Strong inter-personal skills with practical can-do approach

Desirables

• Background in Regtech/Fintech/Compliance
• Strong inter-personal skills

What the job involves

• The Customer/Product Support Analyst provides support to their clients for resolution of software and data issues
• The Support team work directly with clients, product engineering and legal analysts to ensure that any issues raised are resolved in a satisfactory manner
• Troubleshoot day-to-day client issues and provide direct support to clients
• Responsible for incident logging, triaging of issues, prioritisation, ownership of issues and effectively managing resolutions
• Interact with colleagues to resolve customer issues effectively and timely within SLA
• Work with colleagues and external partners for issues that require escalation and manage the issue through to resolution
• Keep up to date with new features and functionality enhancements in the applications being supported
• Ability to communicate appropriately to relevant stakeholders, providing reports on the status of issues raised
• Ensure common queries have a knowledge base article