Remote Financial Systems Support Specialist Job in United States Ethos Veterinary Health

Who you are

• 2+ years of experience with database management and customer service/support
• Bachelor’s degree in Computer Science, Information Technology, Business experience desired
• Experience with Oracle financial modules (GL FA PO AP iExpense and Project Costing) is a plus
• Experience with Oracle administration is required
• Hands-on experience with ServiceNow as an IT service management platform including incident management problem management change management and service request management is required
• Ability to troubleshoot complex issues and provide timely resolutions within both Oracle Fusion and ServiceNow environments.
• Oracle EPM experience is a plus
• ITGC/access controls experience is a plus
• Strong teamwork and facilitation skills to communicate and collaborate with other Company departments to plan and execute enhancements and upgrades for ongoing projects
• Demonstrated success in gathering data conducting analyses and generating high-quality results
• Experience with process documentation quality control and workflow management and design preferred
• Ability to multi-task and problem solve effectively under pressure
• Strong verbal and written communication skills with ability to collaborate with internal departments field teams and external vendors
• Proactive with diligent follow through
• Proficient in Microsoft Office applications (Excel, Outlook, Word etc)
• Proven experience in supporting and administering Oracle Fusion applications with knowledge of modules such as Financials
• Strong analytical and critical thinking skills with attention to detail

Desirables

• investment in Ethos' mission
• committed to diversity & inclusion
• critical thinker
• creating and sharing insights
• eagerness to learn
• loves to mentor
• fosters teamwork

What the job involves

• Provide technical support and troubleshooting for Oracle Fusion applications including modules such as GL FA AP PO iExpense and Project Costing and EPM applications including FCCS and Planning
• Support users via helpdesk tickets meeting response and resolution SLA’s
• Troubleshoot and identify root cause of recurring issues and provide improvements and permanent solutions
• Provide user provisioning for all financial systems ensuring access requests are approved and reviewed periodically and onboarding policies are adhered to
• Update training materials and standard operating procedures as they relate to financial systems support processes
• Support system integration rejections and errors
• Provide periodic user access reviews and create evidence to support audit activities related to ITGC controls
• Perform analysis and trends on issues and suggestion of long-term solutions
• Support Project work via application support on site acquisitions implementation of new systems and system enhancements
• Assist with installation of system add-ins required to access financial system applications
• Utilize ServiceNow as a ticketing system to receive prioritize and resolve support tickets/incidents related to Oracle Fusion, EPM applications, and other applications including Vetcove Costar Blackline various other systems
• Ensure timely resolution of issues to minimize business impact and meet service level agreements (SLAs)
• Configure and maintain Oracle Fusion applications based on business requirements and user needs
• Manage system configurations including user setups roles security profiles and workflows within Oracle Fusion
• Ensure compliance with company policies procedures and regulatory requirements related to Oracle Fusion applications and ServiceNow
• Implement and maintain application security measures including access controls and data protection