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Financial Systems Support Specialist
Skills
Critical ThinkingCustomer ServiceOracle FinancialsOracle Fusion ApplicationsRemote TroubleshootingServicenowSystem Applications
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of experience with database management and customer service/support
- Bachelor’s degree in Computer Science, Information Technology, Business experience desired
- Experience with Oracle financial modules (GL FA PO AP iExpense and Project Costing) is a plus
- Experience with Oracle administration is required
- Hands-on experience with ServiceNow as an IT service management platform including incident management problem management change management and service request management is required
- Ability to troubleshoot complex issues and provide timely resolutions within both Oracle Fusion and ServiceNow environments.
- Oracle EPM experience is a plus
- ITGC/access controls experience is a plus
- Strong teamwork and facilitation skills to communicate and collaborate with other Company departments to plan and execute enhancements and upgrades for ongoing projects
- Demonstrated success in gathering data conducting analyses and generating high-quality results
- Experience with process documentation quality control and workflow management and design preferred
- Ability to multi-task and problem solve effectively under pressure
- Strong verbal and written communication skills with ability to collaborate with internal departments field teams and external vendors
- Proactive with diligent follow through
- Proficient in Microsoft Office applications (Excel, Outlook, Word etc)
- Proven experience in supporting and administering Oracle Fusion applications with knowledge of modules such as Financials
- Strong analytical and critical thinking skills with attention to detail
Nice to have
- investment in Ethos' mission
- committed to diversity & inclusion
- critical thinker
- creating and sharing insights
- eagerness to learn
- loves to mentor
- fosters teamwork
Day to day
- Provide technical support and troubleshooting for Oracle Fusion applications including modules such as GL FA AP PO iExpense and Project Costing and EPM applications including FCCS and Planning
- Support users via helpdesk tickets meeting response and resolution SLA’s
- Troubleshoot and identify root cause of recurring issues and provide improvements and permanent solutions
- Provide user provisioning for all financial systems ensuring access requests are approved and reviewed periodically and onboarding policies are adhered to
- Update training materials and standard operating procedures as they relate to financial systems support processes
- Support system integration rejections and errors
- Provide periodic user access reviews and create evidence to support audit activities related to ITGC controls
- Perform analysis and trends on issues and suggestion of long-term solutions
- Support Project work via application support on site acquisitions implementation of new systems and system enhancements
- Assist with installation of system add-ins required to access financial system applications
- Utilize ServiceNow as a ticketing system to receive prioritize and resolve support tickets/incidents related to Oracle Fusion, EPM applications, and other applications including Vetcove Costar Blackline various other systems
- Ensure timely resolution of issues to minimize business impact and meet service level agreements (SLAs)
- Configure and maintain Oracle Fusion applications based on business requirements and user needs
- Manage system configurations including user setups roles security profiles and workflows within Oracle Fusion
- Ensure compliance with company policies procedures and regulatory requirements related to Oracle Fusion applications and ServiceNow
- Implement and maintain application security measures including access controls and data protection