How Remoteville checks and expires listings
Founding Customer Success Engineer
Skills
AdoptionBashCustomer BaseHands-On TechnicalRenewalsRoot CauseSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2 to 4 years in Customer Success Engineering Solutions Engineering Sales Engineering or Technical Support Engineering
- Strong hands-on technical skills with ability to read code write scripts and reproduce issues
- Scripting proficiency in Python Bash or similar
- Excellent written communication for technical audiences
- Customer empathy and strong ownership mindset
Nice to have
- Application security background
- Software supply chain security
- Early-stage startup experience
- Open source involvement
- Security or DevOps community
Day to day
- Lead technical onboarding for new enterprise customers and partner with security architects DevOps leads and platform engineering teams
- Debug complex issues across CI/CD pipelines source code repositories runtime monitoring and developer machine agents
- Reproduce customer issues in test environments identify root causes and work directly with engineering on fixes
- Build internal tooling runbooks and documentation that scale support and improve customer adoption
- Drive adoption metrics identify accounts needing attention and surface customer patterns that shape product priorities