Freelance Account Helpdesk Agent
Skills
Customer ServiceIT Service ManagementLaptopsNegotiationPublic SpeakingQuery WritingService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Customer Service
- IT Service Management
- Laptops
- Negotiation
- Public Speaking
- Query Writing
- Service-Level Agreements
- Technical Support
- Windows 7
Nice to have
- Entrepreneurial
- Energetic
- Focused
- Committed
- Team player
Day to day
- Handle customer service queries by telephone and email in a responsive and professional manner
- Resolve account billing and payment issues with a strong focus on first-contact resolution
- Liaise with internal departments and local field teams to deliver speedy updates and timely resolution for customers
- Manage complaints and queries in the designated system while meeting SLA targets and daily team goals