What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience with Microsoft Dynamics 365 Customer Service Sales and Power Platform
- Skilled in clarifying and recording business needs
- Sound understanding of managing sprints using Azure DevOps
- Proven customer-facing experience and strong business analysis skills
- Excellent communication and collaboration skills
- Results-oriented and self-motivated
- Knowledge of Agile methodology
Nice to have
- Experience with CRM Web Services
- Integrating with Web Applications
- Using Azure Pipelines
- Knowledge of AI technologies
Day to day
- Engage and collaborate with key stakeholders in design sessions
- Write and specify user stories and tasks
- Configure Dynamics 365 Customer Service based on analysis
- Perform weekly sprint demonstrations
- Deliver solutions on time and with exceptional quality
- Prototype configure and refine solutions for business processes
- Support the client during user acceptance testing
- Prepare and deliver training for key users
- Transition the solution to the support team