Global Customer Success Leader
Skills
Critical ThinkingCustomer SuccessEnhanced Data Rates For GSM EvolutionInformation ProtectionInsurance IndustryInterest RatesInternational Law
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Demonstrated success managing and developing strategic account and customer success managers for large complex customers in HR services employee benefits or insurance
- Bachelor’s degree required
- Advanced degree a plus
- Experience in HR service employee benefits or insurance a plus
- Excellent leadership and communication skills
- Outstanding client management experience
- Project management skills
- Critical thinking skills
- Strong attention to detail
- Ability to travel as necessary
- Consistent reliable high-speed internet and distraction-free workspace required
- Ability to be present on camera during work-related trainings meetings and events
- Ability to sit or stand at a desk for prolonged periods while working on a computer
Nice to have
- Strategic leadership
- Client-focused
- Detail-oriented
- Analytical
- Collaborative
Day to day
- Lead a global team of Account Managers to strengthen customer relationships and support growth across large complex accounts.
- Guide implementation and ongoing delivery of mental health behavioral health and wellness programs with clear communication training issue resolution and reporting.
- Develop strategies to improve performance revenue profitability and operational effectiveness while identifying upsell opportunities and service enhancements.