RemotevilleRemote Global People Service Delivery Manager Job in Birmingham, UK Turnitin
Global People Service Delivery Manager Turnitin
£ -
Customer SatisfactionGlobal ServicesGoogle DocsHR PoliciesHR Service DeliveryKey Performance IndicatorsProject PlansService CatalogService DeliveryService-Level Agreements
Mid-level (3-4 years) - Senior (5-8 years)
BirminghamUK
We support educators and empower students around the world to do their best original work.
925+ employees
Education
Open for applications
Role
Who you are
- Bachelor's degree in psychology engineering systems or related field required.
- 8+ years experience in HR operations or service delivery centres.
- Strong project management leadership and collaboration skills.
- Ability to work flexibly to support a global team and manage multiple priorities.
Desirables
- Certified PM
- Agile PM
- Experience in high-tech industries
What the job involves
- Ensure effective management of Tier 1 and Tier 2 teams handling employee queries and HR processes.
- Leverage technology to enhance operational processes and maintain an updated knowledge base.
- Drive continuous improvement in service quality and delivery efficiency.
- Manage and monitor the JIRA ticketing system to track and prioritize tasks ensuring compliance with SLAs and OKRs.
Company
Company mission
Turnitin is dedicated to ensuring the integrity of global education and meaningfully improving learning outcomes.Company benefits
- Flexible/hybrid working
- Remote First Culture
- Health Care Coverage
- Tuition Reimbursement
- Competitive Paid Time Off
- 4 Self-Care Days per year
- National Holidays
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time
- Charitable contribution match
- Monthly Wellness Reimbursement/Home Office Equipment
- Access to Modern Health
- Parental Leave
- Retirement Plan with match/contribution
Company values
- Customer Centric
- Passion for Learning
- Integrity
- Action & Ownership
- One Team
- Global Mindset