Remoteville
Explore Jobs
Post Job
Remote Global People Service Delivery Manager Job in Birmingham, UK Turnitin
Global People Service Delivery Manager
Turnitin
£ -
Customer Satisfaction
Global Services
Google Docs
HR Policies
HR Service Delivery
Key Performance Indicators
Project Plans
Service Catalog
Service Delivery
Service-Level Agreements
Mid-level (3-4 years)
- Senior (5-8 years)
Birmingham
UK
We support educators and empower students around the world to do their best original work.
925+ employees
Education
Open for applications
Role
Who you are
Bachelor's degree in psychology engineering systems or related field required.
8+ years experience in HR operations or service delivery centres.
Strong project management leadership and collaboration skills.
Ability to work flexibly to support a global team and manage multiple priorities.
Desirables
Certified PM
Agile PM
Experience in high-tech industries
What the job involves
Ensure effective management of Tier 1 and Tier 2 teams handling employee queries and HR processes.
Leverage technology to enhance operational processes and maintain an updated knowledge base.
Drive continuous improvement in service quality and delivery efficiency.
Manage and monitor the JIRA ticketing system to track and prioritize tasks ensuring compliance with SLAs and OKRs.
Share this job
Hide company
More jobs at Turnitin
Company
Company mission
Turnitin is dedicated to ensuring the integrity of global education and meaningfully improving learning outcomes.
Company benefits
Flexible/hybrid working
Remote First Culture
Health Care Coverage
Tuition Reimbursement
Competitive Paid Time Off
4 Self-Care Days per year
National Holidays
2 Founder Days + Juneteenth Observed
Paid Volunteer Time
Charitable contribution match
Monthly Wellness Reimbursement/Home Office Equipment
Access to Modern Health
Parental Leave
Retirement Plan with match/contribution
Company values
Customer Centric
Passion for Learning
Integrity
Action & Ownership
One Team
Global Mindset
Company HQ
Oakland
;
Instant Apply
Save
d