What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- College degree in IT computer science computer engineering electronics communication engineering or related field
- 5 to 10 years experience in IT system hardware break fix and software resolution
- Willingness to provide both hardware and software support
- Advanced technical expert level experience
- Two industry certifications on enterprise platforms in two different technologies
- Vendor certified experience in UNIX such as AIX HP-UX Solaris or Red Hat
- Networking certification equivalent to CCNP or above
Nice to have
- Cross-technology specialist
- Remote troubleshooting aptitude
- Client communication focus
- Incident escalation handling
- Knowledge base documentation
Day to day
- Resolve escalated incidents for enterprise-range servers storage and networking systems
- Perform hardware break fix software troubleshooting firmware and operating system support
- Communicate progress and resolutions with global clients by email WebEx and phone
- Coordinate spare parts field engineers and managed services administration for timely incident closure