Minimum of 5 years of experience in growth marketing function with a focus on program management in a SaaS organization
Prior experience with Marketo is essential and experience with Twilio Segment or a reverse ETL platform is highly advantageous
Strong expertise in designing and executing omnichannel marketing programs across various channels
Proven ability to set up and manage complex cross-channel marketing campaigns that utilize data/event triggers to drive customer engagement and retention
Excellent understanding of customer lifecycle stages and the ability to create seamless transitions between them
Strong analytical skills with the capability to leverage data to inform marketing strategies and decisions
Exceptional project management skills with experience collaborating across multiple teams and stakeholders
Excellent communication and collaboration skills with the ability to work effectively in a team-oriented environment
What the job involves
Lead and optimize marketing programs across the entire customer lifecycle
Coordinate and execute omnichannel campaigns including email website Twilio console SMS and in-app channels
Ensure seamless transitions between different stages of the customer lifecycle to create a smooth and unified customer journey
Design and implement best-in-class experiments to test and optimize campaign performance across multiple channels
Collaborate closely with Marketing Operations to align strategies and tactics throughout the customer lifecycle
Work with the Analytics team to develop and launch data-driven programs leveraging Twilio Segment and other data products to enhance marketing efforts
Monitor and analyze campaign performance using data-driven insights to improve outcomes and drive success
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