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GTM Operations Associate

Skills
Customer Relationship ManagementCustomer ServiceCustomer SuccessGo-To-Market StrategyOrganization SkillsSales OperationsSystem Administration
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 1–3 years of experience in B2B SaaS or tech in Customer Success Sales Account Management Revenue Operations Support or a similar customer-facing role
  • Strong bias for action with a track record of following through from start to finish
  • Hands-on experience with HubSpot and familiarity with Stripe or a similar digital billing system
  • Excellent written and verbal communication skills
  • Quick to learn adopt and master new systems and tools
  • Strong organizational skills with high attention to detail
  • Excitement for an evolving startup environment
  • Curious resourceful and eager to learn
  • Fluency in Portuguese is a strong plus
  • Fluency in Spanish is a plus

Nice to have

  • Self-starter
  • Customer-focused
  • Systems-minded
  • Curious
  • Resourceful
  • Detail-oriented
  • Fast-paced

Day to day

  • Support customers throughout their journey from onboarding to renewals and ongoing success
  • Own the GTM tech stack including HubSpot Stripe and internal admin tools
  • Conduct calls live demonstrations and implementation sessions while building customer-facing skills
  • Investigate billing questions subscription changes invoices and payment issues
  • Maintain accurate customer records in HubSpot and partner with Product Engineering and Support to resolve issues quickly
  • Identify process improvements capture customer insights and provide high-impact support across operations sales support documentation and special projects