Remote Hardware Break Fix Engineer Job in Nashville Metropolitan CompuGain

Who you are

• Minimum seven (5-7) years specific experience working with OEM data center hardware
• Successful Prior Field experience
• Solid technical aptitude
• Understanding of different OEM equipment with the ability to grasp new products/concepts
• Ability to work long and/or unusual hours while maintaining effectiveness (manage being on call 24/7)
• Demonstrated experience providing Customer Service (may be internal to organization) and ability to put the Customer Needs first
• Proven ability to work independently, while exhibiting leadership and collaboration, when working with others
• CompTIA A+ and Server + preferred
• Must possess a valid driver’s license and an appropriate driving record based on the position travel requirements
• Must be able to assume an on-call status position and respond based on service level agreements within assigned territory
• Must be able to maintain regular working hours assigned, if site specific assignment
• Must be able to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies
• Must be able to pass customer background screenings in addition to Park Place Technologies pre-employment screenings
• High School Degree required
• Must be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car)

Desirables

• Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc
• Bachelors degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred

What the job involves

• The Field Service Engineer is responsible for providing onsite system diagnostic and analytical support to customers within a geographic territory, or assigned to a specific account, supporting the customer per the terms of the SLA (Service Level Agreement) with Park Place Technologies
• An FSE responds to customers’ systems failures by way of computer hardware service, testing, diagnostic analysis, and systems analysis of hardware, storage area networks, and system configurations
• An FSE must be available to respond to customer issues 24/7 and service all equipment regardless of product training within the designated service area
• They must have a thorough and broad knowledge of system configuration
• They utilize multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes
• They manage accurate inventory count and return bad or excess parts in a timely manner
• They accurately complete audit forms, email replies, timesheets and expense reports
• They attend and participate in regularly scheduled team meetings.