Head of Accounts
Skills
Account DirectorsAnalytical SkillsCoachingCustomer Relationship ManagementExecutive VisibilityPaid Social MediaPerformance Marketing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 12-15+ years of e-commerce growth experience preferably in a digital marketing agency
- 8+ years of people management experience including managers and team leads
- Experience leading and coaching Account Directors or Managers
- Ability to drive portfolio-wide strategy while supporting senior team members
- Demonstrated success improving retention expansion and cross-sell outcomes
- Strong analytical skills and experience interpreting performance data
- Fluency across Meta Ads Manager TikTok Ads Manager Google Ads LinkedIn Ads CTV and DSPs
- Strong executive presence and communication skills
- Ability to lead senior client conversations and business strategy
- Ability to guide teams toward client retention and revenue growth
Day to day
- Lead the agency's Account Management function with a strategic and people-first approach that strengthens client relationships and business outcomes.
- Oversee a portfolio of accounts while guiding Directors of Accounts and Growth Marketers to improve retention expansion and cross-sell performance.
- Build scalable systems for planning reporting campaign management and client communication that raise delivery quality and drive long-term growth.