RemotevilleRemote Head of Customer Success Job in UK Aptem
Head of Customer Success Aptem
£70000 - £75000
Account ManagementBusiness DevelopmentCustomer SuccessNegotiationOffice 365Project ManagementTraining
Mid-level (3-4 years) - Senior (5-8 years)
UK
Innovative, award-winning technology, that advances skills and employability programme delivery.
105+ employees
Education
Role
Who you are
- Lead and manage a Customer Success team effectively
- Demonstrate strong empathy for customers and passion for revenue growth
- Possess excellent communication, critical thinking, and problem-solving skills
- Have experience engaging and managing stakeholders at all levels
- Exhibit strong negotiation and persuasion skills
- Take ownership and accountability for team and customer management
Desirables
- Scale-up environment experience
- Hands-on experience with Salesforce and Planhat
- Vocational training industry knowledge
What the job involves
- Lead and manage the Customer Success team to ensure customer outcomes are achieved and drive retention and growth
- Develop scalable processes to make customers successful in a complex and highly-regulated space
- Coach and mentor Customer Success Managers to ensure customer satisfaction and growth
Company
Company mission
Developing technology solutions for vocational training, further education, and employability sectors since 2009, creating efficiency, productivity, and personal growth.Company benefits
- 27 days holiday plus birthday off
- Paid volunteering leave
- Half-day off during July & August
- Company pension scheme
- Life insurance
- Private health insurance
- Discounted gym membership
- Learning and development budget
- Regular paid social events
Company values
- Innovation
- Quality
- Efficiency
- Productivity