Head of Customer Success
Skills
Account ManagementBusiness DevelopmentCustomer SuccessNegotiationOffice 365Project ManagementTraining
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Lead and manage a Customer Success team effectively
- Demonstrate strong empathy for customers and passion for revenue growth
- Possess excellent communication, critical thinking, and problem-solving skills
- Have experience engaging and managing stakeholders at all levels
- Exhibit strong negotiation and persuasion skills
- Take ownership and accountability for team and customer management
Nice to have
- Scale-up environment experience
- Hands-on experience with Salesforce and Planhat
- Vocational training industry knowledge
Day to day
- Lead and manage the Customer Success team to ensure customer outcomes are achieved and drive retention and growth
- Develop scalable processes to make customers successful in a complex and highly-regulated space
- Coach and mentor Customer Success Managers to ensure customer satisfaction and growth