Head of Customer Success
Skills
Account ManagementAnalytical SkillsBusiness DevelopmentCloud ApplicationsCustomer SuccessEnterprise SoftwareProject Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Highly motivated individual with strong desire to win
- Natural born problem solver with ability to operate in a fast-changing growth environment and juggle multiple initiatives at once
- Committed to continual learning and improvement
- Polished written and verbal communication skills in English language, with the confidence to interface with enterprise-level stakeholders
- Comfortable understanding technical concepts, with attention to detail
Nice to have
- Motivated
- Problem solver
- Adapts to change
- Commitment to learning
- Strong communication
- Understands technical concepts
Day to day
- Develop strategies to maximize our customer’s success and outline playbooks for the entire post-sales customer journey from implementation through renewal
- Guide the company through a significant growth phase, with the goal of creating infrastructure for scale
- Develop and maintain strong, long-lasting relationships with key stakeholders at client organizations
Hiring process
- Email zac+recruiting@cobrowse.io with a synopsis of interest and LinkedIn profile