Remote Head of Customer Success Management Job in UK The Access Group

Who you are

• Proven experience in customer success management within the recruitment software industry
• Strong leadership skills with the ability to mentor and develop teams
• In-depth knowledge of customer engagement and retention strategies
• Excellent communication and interpersonal skills
• Data-driven with proficiency in CRM and customer success tools like Salesforce or Gainsight

Desirables

• Leadership
• Communication skills
• Data-driven
• CRM knowledge

What the job involves

• Develop and execute a customer success strategy that aligns with company goals
• Lead and mentor a high-performing customer success team
• Collaborate with cross-functional teams to ensure a seamless customer journey
• Establish strong relationships with key customers and oversee the onboarding process
• Implement customer engagement strategies to increase product adoption and usage
• Drive customer retention and growth through proactive strategies
• Gather customer feedback to inform product development
• Set track and report on key customer success team performance indicators