Remote Head of Implementation Job in London, UK Multiverse

Who you are

• Experience in senior leadership, preferably in SaaS or similar organization
• Guiding cross-functional teams to achieve fulfillment targets and oversee complex projects
• Building and maintaining relationships with internal stakeholders and collaborating with tech and delivery teams
• Managing client onboarding systems and streamlining SaaS-based processes
• Strong organizational and analytical skills with a data-driven decision-making approach
• Exceptional communication abilities to liaise with internal and external stakeholders

Desirables

• Analytical
• Customer-focused
• Adaptable
• Efficient
• Strategic
• Leadership
• Tech-savvy
• Problem-solving
• Client-centric
• Organized

What the job involves

• Overseeing and managing a team of Implementation Managers for successful onboarding and launch experiences
• Monitoring and ensuring quarterly fulfillment targets are consistently met
• Collaborating with sales and CSM leadership to support client relationships and enhance onboarding experiences
• Working with tech teams to automate and streamline onboarding systems
• Leading the transition to a SaaS-ready implementation unit within the customer success operations