Remote Head of Operations: Affinities & Partnerships Job in UK The Ardonagh Group

Who you are

• Experienced insurance professional with strategic thinking ability
• Proven track record of managing change programmes and continuous improvement
• Strong communication, negotiation, consultancy, facilitation, influencing, presentation, verbal, and written communication skills
• Exceptional collaborator with stakeholder management skills leading to delivery of results through indirect reports
• Strong understanding of all aspects of General Insurance business, policies, processes, and procedures
• Ability to spot and address early indications of problems with creative and innovative solutions
• Flexibility to travel including overnight stays

What the job involves

• Collaborate with the GI Operations Director and team to develop the operational change strategy ensuring it meets all required standards
• Drive operational effectiveness and efficiency to support delivery of the Divisional business plan
• Lead and oversee all operational change delivery across the division to enable trading team performance, reviewing business processes and maintaining key internal relationships
• Drive operational efficiencies to increase income, improve income generation and implement strategic changes across the division
• Monitor team results, identifying resource issues and trends, and provide suitable solutions
• Produce internal MI reports to monitor KPIs and present findings at SLT business meetings
• Educate colleagues on the operational change strategy and ensure compliance with FCA Consumer duty principles