E-commerce Talent Acquisition

eCommerce brands and marketing agencies are only as good as the people who work at them.

Unfortunately, most CEOs run into one of these problems:

1. They don’t know how to recruit top talent.
2. They know how, but they’re too busy to make it happen.
3. They take on too much responsibility themselves and end up burned out.

Whichever one you have, our job is solving it.

Some reasons that we might be your agency:

• We're ecom specialists, not general recruiters.
• We tailor the search to your exact preferences and company culture.
• We have a ton of talent to choose from our existing network.
• We can quickly find and assess new talent too.

Best of all, we don’t get paid until you find the perfect employee, so working with us is risk-free.

Dimond Connect

We make hiring talent easier.  

Connecting talent to DTC brands and agencies.

Our client in the Apparel & Fashion space is hiring a Head of Retention!
The roleWe're looking for a Head of Retention to own the strategy, roadmap, and team behind post-purchase growth, including lifecycle marketing, CRM, loyalty, subscription, and repeat-purchase behavior. This is a senior, strategic leadership role responsible for building a best-in-class retention function from a strong existing foundation, with direct visibility to executive leadership.
What You’ll Do Strategic LeadershipOwn the vision and roadmap for retention, lifecycle, and CRM strategy across email, SMS, loyalty, and owned channels.Set and be accountable for key retention metrics: repeat purchase rate, LTV, churn, subscription retention, and program ROI.Partner with executive leadership to align retention strategy with broader company growth goals.Program & Channel OwnershipBuild and optimize lifecycle journeys (welcome, post-purchase, win-back, loyalty, subscription) with a test-and-learn mindset.Oversee segmentation, personalization, and CRM strategy to deepen customer relationships and increase LTV.Evaluate and potentially build out loyalty and/or subscription programs.Team LeadershipBuild, manage, and mentor a growing retention/CRM team.Establish a culture of experimentation, rigor, and customer-centricity.
Who You Are Experience7+ years in retention, CRM, or lifecycle marketing, including leadership experience building or scaling a team.Proven track record driving measurable improvements in LTV, repeat purchase rate, and retention program ROI.DTC or e-commerce background strongly preferred.Skills & ExpertiseDeep expertise in lifecycle marketing platforms (e.g., Klaviyo, Attentive, or similar) and CRM strategy.Strong analytical foundation — comfortable owning cohort analysis, LTV modeling, and retention KPIs.Experience with loyalty and/or subscription program design is a strong plus.Excellent leadership and cross-functional communication skills.