Help Desk Specialist
Skills
Help Desk SupportLeadershipMicrosoft OutlookOralPhone EtiquetteResponsivenessTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Located in close proximity to northeast Ohio
- Bachelor’s degree in computer technologies preferred
- Previous help desk or IT support experience preferred
- Ability to perform responsibly preferably in a legal environment
- Proficient with MS Office Outlook and Windows 7/10 preferred
- Strong leadership organizational written and verbal communication skills
- Ability to listen work directly with lawyers and staff answer phones document problems and communicate clearly
- Aptitude for learning new software and applying troubleshooting skills
- Able to work with minimal supervision and in a team environment
Nice to have
- Responsibility
- Organization
- Clear communication
- Teamwork
- Quick learner
- Leadership
Day to day
- Provide timely and accurate help desk support to lawyers and staff
- Receive and log calls emails and voicemails while resolving end user incidents
- Troubleshoot issues fulfill service requests escalate problems and document solutions