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Help Desk Specialist
Skills
Airline TicketingApplication SupportHealthcareMean StackRoot Cause AnalysisSensitivityService Desk
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Associate’s degree in healthcare business or related field preferred or equivalent experience
- 1 to 2 years of customer support or software training experience in clinical settings
- Required experience with EHR systems
- Experience with AdvancedMD or Athenahealth is highly desirable
- 1 to 2 years diagnosing hardware software and network issues strongly preferred
- Strong organizational and time management skills
- Excellent communication and customer service skills
- Ability to collaborate with management team members and clinicians
- Proficiency in Microsoft Office Suite SharePoint and Microsoft Teams
- Reliable internet access and a quiet HIPAA compliant workspace for remote work
Nice to have
- customer-focused
- detail-oriented
- proactive
- empathetic
- solution-oriented
- inclusive
Day to day
- Provide front-line technical support for clinical applications, hardware, and software used by clinicians, patients, and administrative staff.
- Respond promptly to support requests through phone, email tickets, and screen sharing while troubleshooting system functionality and configuration issues.
- Document incidents accurately, analyze root causes, and collaborate cross-functionally to improve workflows and service desk performance.