Help Desk Support
Skills
Airline TicketingCisco SystemsDexterityDomain Name SystemEngineeringNetworkingRemote Desktop
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Three to five years of IT user support experience in a complex business environment
- Two plus years supporting Windows 10 Office 365 and Apple iOS
- Basic understanding of networking and DNS
- Strong diagnostic and troubleshooting skills for applications operating systems and hardware
- Ability to communicate technical concepts clearly to technical and non-technical audiences
- Strong time management and priority management skills
- Ability to work with minimal supervision
- Willingness to travel to company locations and training as needed
- Additional Microsoft Cisco or similar certifications are a plus
Nice to have
- Independent
- Detail-oriented
- Technically confident
- Adaptable
- Communicative
Day to day
- Provide overnight IT helpdesk support for office and field users across multiple locations.
- Accept, prioritize, diagnose, and resolve support requests through phone email remote desktop and desk-side assistance.
- Maintain desktop laptop virtual desktop and mobile device systems while supporting rollouts standards inventory and user access controls.