Help Desk Support
Skills
Airline TicketingCisco SystemsDexterityDomain Name SystemFaxNetworkingPriority Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Three to five years of IT user support experience in a complex business environment
- Two plus years supporting Windows 10 Office 365 and Apple iOS
- Basic understanding of networking and DNS
- Strong diagnostic and troubleshooting skills for applications operating systems and hardware
- Clear verbal and written communication for technical and non-technical audiences
- Strong time and priority management with minimal supervision
- Willingness to travel to company locations and training as needed
Nice to have
- Employee-owned mindset
- Independent problem solver
- Strong communicator
- Detail oriented
- Adaptable
Day to day
- Provide responsive IT help desk support to office and field users across multiple locations via phone email remote desktop and desk-side assistance.
- Diagnose prioritize and resolve technology issues independently or with field support while aiming to solve most requests on first contact.
- Support desktop laptop virtual desktop mobile devices and hardware lifecycle tasks including rollouts images inventory repairs and user management.