Help Desk Support Services Specialist
Skills
Computer RepairCybersecurityInformation TechnologyMicrosoft ExchangePresentationsStationerySupport Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School Diploma or GED
- 7+ years of progressively responsible IT support experience
- Experience handling complex technical problems escalated from IT support staff
- Strong troubleshooting experience across multiple environments and applications
- Ability to stay current with technology trends and user support needs
- Active Secret clearance
- Ability to obtain and maintain TS/SCI
Nice to have
- Motivated
- Career oriented
- Customer oriented
- Technically current
Day to day
- Provide expert help desk support for PC server mainframe applications and hardware.
- Resolve complex technical issues escalated beyond first-tier support and restore services quickly.
- Collaborate with network software and applications teams to identify root causes and improve system stability.